Returns & Exchanges

If you need to return any items that were bought online, you have 14 days after receipt of your order to notify us.

1. Return to our store for FREE
The easiest and most convenient way to return is to visit one of our stores within 14 days of receipt of your order. If something isn’t right, we will help you find the correct style, fit and size. We can also help with alterations to ensure the perfect fit for you. If you are returning your items for a refund, we can process that right away.

2. Return via Royal Mail
Please visit your local Post Office or Royal Mail website within 14 days of receipt of your order to return your order to us. You can use the pre-paid Return label we send you with the order.
Search for your nearest Post Office -- OR -- visit Royal Mail website

Return Courier Cost

If you choose to return any of your items for a refund using a pre-paid courier label, you will be charged a fee of £2.99 towards the cost of the courier. This fee will be deducted from any refund amount due. We will not charge a courier fee in the case of an item being returned for an exchange to a different size.

Responsibility for Returned Items

Returned items are your responsibility until they reach us so please ensure the packaging is secure. Please make sure you are happy with all items before removing any labels as we can not accept returns if labels have been removed or where the items have clearly been worn. All items will be inspected on return and any in unsuitable condition will be returned to you.

If you need to exchange your items for a different size, please notify us within 14 days of receipt of your order. You have a couple of options:

1. Exchange at our store.
The easiest and most convenient way to exchange is to visit our store. We will help you to find the right size.

2. Exchange by courier You can return your items by Royal Mail or Evri and arrange for a different size to be sent out to you.
Email to: exchanges@barucci.co.uk to tell us about your item in the right size and return your unwanted item. We can only offer this service for UK customers.

To return, you can use any local couriers who deliver to UK - we recommend you purchase a tracked and insured service, and obtain a proof of postage receipt as we cannot be held responsible for any returned parcels lost in the post. Our Returns address is:
Barucc Returns,
1a Phoenix Court,
Guildford, Surrey, GU1 3EG
UNITED KINGDom

If you return your items using Royal Mail, it can take up to 7 days to receive them back to our warehouse. It can take up to a further 7 days to inspect and process your return. We will send you an email to confirm when we have done this and have processed any applicable refund. It can then take up to 7 days for the refund to appear back onto your payment card or into your account, depending on your bank or payment provider. Therefore, please allow up to 3 weeks after returning your items to receive any applicable refund.

If you choose to return any of your items for a refund using a pre-paid courier label, you will be charged a fee of £2.99 towards the cost of the courier. This fee will be deducted from any refund amount due. We will not charge a courier fee in the case of an item being returned for an exchange to a different size. There are no fees to return unwanted items to a Moss store.

If you return items after the periods outlined above (with the exception of faulty or damaged goods), we cannot offer you a refund. We may however offer you an exchange within our sole discretion. If your purchase needs to be returned to you, you will be charged the delivery fee applicable to the products and your location.

All Bespoke, Made to Measure, Made to Order products cannot be retuned.

Also due to hygiene reasons Top Hats, Hats, socks, and Underwear are excluded from our Returns Policy and cannot be Returned or their purchase Refunded.
Gift Cards are non-returnable and non-refundable.

Unfortunately we cannot refund or exchange altered or personalised items. Please ensure that you are truly happy with any product before any alterations are made.